Life Without Defensiveness In The Workplace

“Of all the skills of leadership, listening is the most valuable — and one of the least understood. Most captains of industry listen only sometimes, and they remain ordinary leaders. But a few, the great ones, never stop listening. That's how they get word before anyone else of unseen problems and opportunities.”
- Peter Nulty, Fortune Magazine

Training outcomes:
Life Without Defensiveness In The Workplace programme will:

  • Help you gain insight into defensive behaviour
  • Show you how to recognise signs of defensive behaviour
  • Provide you with the tools, ways and procedures to make positive changes in your relationships (not only in the workplace)
  • Learn to cope with criticism productively
  • Actively practice Active Listening
  • Provide you with defence mechanisms
  • Show you how and why we protect our self-concept

We recommend 2 full-day training  sessions with 12 – 20 participants. The format in terms of duration and number of participants will be subject to mutual agreement.

What you will learn:
The training will give you practical information through warm-up activities, role-plays, group work and much more in terms of:

  • The power and consequences of positive intentions
  • Signs of defensiveness with no offensive behaviour response
  • Categories of defensive and supportive behaviours
  • Reasons for acting defensively at work
  • Impact on the team dynamic, morale and productivity
  • Communication with active listening approach
  • Congruence vs incongruence

Why it matters to be familiar with defensive behaviour management:

  • Avoid passive-aggressive comments
  • Maintain positive relationships among team members and within the workplace
  • Foster harmony
  • Make people loyal and committed
  • Apply the approach to yourself and others