Life Without Defensiveness In The Workplace
“Of all the skills of leadership, listening is the most valuable — and one of the least understood. Most captains of industry listen only sometimes, and they remain ordinary leaders. But a few, the great ones, never stop listening. That's how they get word before anyone else of unseen problems and opportunities.”
- Peter Nulty, Fortune Magazine
- Peter Nulty, Fortune Magazine
Training outcomes:
Life Without Defensiveness In The Workplace programme will:
- Help you gain insight into defensive behaviour
- Show you how to recognise signs of defensive behaviour
- Provide you with the tools, ways and procedures to make positive changes in your relationships (not only in the workplace)
- Learn to cope with criticism productively
- Actively practice Active Listening
- Provide you with defence mechanisms
- Show you how and why we protect our self-concept
We recommend 2 full-day training sessions with 12 – 20 participants. The format in terms of duration and number of participants will be subject to mutual agreement.
What you will learn:
The training will give you practical information through warm-up activities, role-plays, group work and much more in terms of:
- The power and consequences of positive intentions
- Signs of defensiveness with no offensive behaviour response
- Categories of defensive and supportive behaviours
- Reasons for acting defensively at work
- Impact on the team dynamic, morale and productivity
- Communication with active listening approach
- Congruence vs incongruence
Why it matters to be familiar with defensive behaviour management:
- Avoid passive-aggressive comments
- Maintain positive relationships among team members and within the workplace
- Foster harmony
- Make people loyal and committed
- Apply the approach to yourself and others
