Business Etiquette And Workplace Manners
“Manners are a sensitive awareness of the feelings of others. If you have that awareness, you have good manners, no matter what fork you use.”
- Emily Post
- Emily Post
Training outcomes:
Business Etiquette And Workplace Manners programme will:
- Present the ground rules so that everyone presents a consistent image of the company
- Explain the need for the 5 basics of business etiquette
- Familiarise you with professionalism and courtesy in the workplace
- Teach you to avoid the sins of business etiquette
- Help you understand why and how to share business etiquette principles and rules
Format:
We recommend a full-day training with 12 – 20 participants. The format in terms of duration and number of participants will be subject to mutual agreement.
What you will learn:
Our practical and interactive training will help you to become familiar with:
- Business etiquette
- International etiquette – cultural norms, communication styles, country-specific etiquette and culture-specific protocol
- Dining etiquette
- Building a professional image = dressing for success
- Accepting clients/business partners
- Entertaining clients/business partners
- Basic business writing
- Active listening techniques
- Learn how to remember names effectively
- How to show empathy
- Take responsibility for mistakes
- Accept that no one knows everything
Why it matters to be familiar with business etiquette:
- It builds confidence
- It improves relationships at work
- It builds business relationships
- Helps you adapt to changes in technology and the workplace
- Gives you tips on how to make a good first impression
