Business Etiquette And Workplace Manners

“Manners are a sensitive awareness of the feelings of others. If you have that awareness, you have good manners, no matter what fork you use.”
- Emily Post

Training outcomes:
Business Etiquette And Workplace Manners programme will:

  • Present the ground rules so that everyone presents a consistent image of the company
  • Explain the need for the 5 basics of business etiquette
  • Familiarise you with professionalism and courtesy in the workplace
  • Teach you to avoid the sins of business etiquette
  • Help you understand why and how to share business etiquette principles and rules

We recommend a full-day training with 12 – 20 participants. The format in terms of duration and number of participants will be subject to mutual agreement.

What you will learn:
Our practical and interactive training will help you to become familiar with:

  • Business etiquette
  • International etiquette – cultural norms, communication styles, country-specific etiquette and culture-specific protocol
  • Dining etiquette
  • Building a professional image = dressing for success
  • Accepting clients/business partners
  • Entertaining clients/business partners
  • Basic business writing
  • Active listening techniques
  • Learn how to remember names effectively
  • How to show empathy
  • Take responsibility for mistakes
  • Accept that no one knows everything

Why it matters to be familiar with business etiquette:

  • It builds confidence
  • It improves relationships at work
  • It builds business relationships
  • Helps you adapt to changes in technology and the workplace
  • Gives you tips on how to make a good first impression